{"id":16395,"date":"2016-10-22T10:37:22","date_gmt":"2016-10-22T09:37:22","guid":{"rendered":"https:\/\/kamerpower.com\/fr\/?p=16395"},"modified":"2024-11-09T18:09:25","modified_gmt":"2024-11-09T17:09:25","slug":"www-camrail-net-recrutement-enquete-satisafction-clients-voyageurs","status":"publish","type":"post","link":"https:\/\/kamerpower.com\/fr\/www-camrail-net-recrutement-enquete-satisafction-clients-voyageurs\/","title":{"rendered":"www.camrail.net recrutement: Enqu\u00eate Satisafction clients voyageurs"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Contents<\/p>\n<label for=\"ez-toc-cssicon-toggle-item-69dc5bc2770a7\" class=\"ez-toc-cssicon-toggle-label\"><span class=\"ez-toc-cssicon\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #000000;color:#000000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #000000;color:#000000\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-69dc5bc2770a7\"  aria-label=\"Toggle\" \/><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/kamerpower.com\/fr\/www-camrail-net-recrutement-enquete-satisafction-clients-voyageurs\/#camrail-cameroun-wwwcamrailnet-recrutement-enquete-satisafction-clients-voyageurs\" >CAMRAIL cameroun www.camrail.net recrutement: Enqu\u00eate Satisafction clients voyageurs.<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/kamerpower.com\/fr\/www-camrail-net-recrutement-enquete-satisafction-clients-voyageurs\/#avis-dappel-doffres-national-ouvert-n%c2%b0-020-2016-aono-relatif-a-la-realisation-dune-enquete-satisfactionsur-la-qualite-des-services-dans-les-trains-inter-city-et-couchette\" >Avis d\u2019Appel d\u2019Offres National Ouvert N\u00b0 020-2016\/ AONO Relatif \u00e0 la r\u00e9alisation d\u2019une enqu\u00eate satisfactionsur la qualit\u00e9 des services dans les trains Inter city et couchette .<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/kamerpower.com\/fr\/www-camrail-net-recrutement-enquete-satisafction-clients-voyageurs\/#consistance-de-la-prestation\" >Consistance de la prestation.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/kamerpower.com\/fr\/www-camrail-net-recrutement-enquete-satisafction-clients-voyageurs\/#3-participation\" >3. \u00a0Participation.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/kamerpower.com\/fr\/www-camrail-net-recrutement-enquete-satisafction-clients-voyageurs\/#4-acquisition-du-dossier-dappel-doffres\" >4. Acquisition du Dossier d\u2019Appel d\u2019Offres.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/kamerpower.com\/fr\/www-camrail-net-recrutement-enquete-satisafction-clients-voyageurs\/#5-remise-des-offres\" >5. Remise des offres.\u00a0<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/kamerpower.com\/fr\/www-camrail-net-recrutement-enquete-satisafction-clients-voyageurs\/#appel-doffres-national-ouvert-n%c2%b0-0202016-relatif-a-la-realisation-dune-enquete-satisfactionsur-la-qualite-des-services-dans-les-trains-inter-city-et-couchette\" >Appel d\u2019Offres National Ouvert N\u00b0 020\/2016\u00a0Relatif \u00e0 la r\u00e9alisation d\u2019une enqu\u00eate satisfactionsur la qualit\u00e9 des services dans les trains inter city et couchette .\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/kamerpower.com\/fr\/www-camrail-net-recrutement-enquete-satisafction-clients-voyageurs\/#%e2%80%9ca-nouvrir-quen-seance-de-depouillement%e2%80%9d\" >&#8220;A n\u2019ouvrir qu\u2019en s\u00e9ance de d\u00e9pouillement&#8221;<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/kamerpower.com\/fr\/www-camrail-net-recrutement-enquete-satisafction-clients-voyageurs\/#6-ouverture-des-plis\" >6. Ouverture des plis.\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/kamerpower.com\/fr\/www-camrail-net-recrutement-enquete-satisafction-clients-voyageurs\/#7-duree-de-validite-des-offres\" >7. Dur\u00e9e de validit\u00e9 des offres<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/kamerpower.com\/fr\/www-camrail-net-recrutement-enquete-satisafction-clients-voyageurs\/#8-renseignements-complementaires\" >8. Renseignements compl\u00e9mentaires.\u00a0<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/kamerpower.com\/fr\/www-camrail-net-recrutement-enquete-satisafction-clients-voyageurs\/#camrail-cameroun-wwwcamrailnet-recrutement-enquete-satisafction-clients-voyageurs-2\" >CAMRAIL cameroun www.camrail.net recrutement: Enqu\u00eate Satisafction clients voyageurs.<\/a><\/li><\/ul><\/nav><\/div>\n<h3 style=\"text-align: center;\"><span class=\"ez-toc-section\" id=\"camrail-cameroun-wwwcamrailnet-recrutement-enquete-satisafction-clients-voyageurs\"><\/span><span style=\"color: #3366ff;\"><strong>CAMRAIL cameroun www.camrail.net recrutement: Enqu\u00eate Satisafction clients voyageurs.<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\">www.camrail.net recrutement: Enqu\u00eate Satisafction clients voyageurs: Dans le cadre de son programme d\u2019am\u00e9lioration des services offerts aux voyageurs, <a href=\"https:\/\/kamerpower.com\/fr\/concours-camrail-2019-2020-recrutement-20-agents-de-manoeuvres-et-20-aide-conducteurs\/\"><strong>CAMRAIL<\/strong><\/a> lance un Appel d\u2019Offres National Ouvert relatif \u00e0 la r\u00e9alisation d\u2019une\u00a0enqu\u00eate satisfaction sur la qualit\u00e9 des services dans les trains inter city et couchette. kamerpower.com<\/span><\/p>\n<h4 style=\"text-align: center;\"><span class=\"ez-toc-section\" id=\"avis-dappel-doffres-national-ouvert-n%c2%b0-020-2016-aono-relatif-a-la-realisation-dune-enquete-satisfactionsur-la-qualite-des-services-dans-les-trains-inter-city-et-couchette\"><\/span><span style=\"color: #000000;\"><strong>Avis d\u2019Appel d\u2019Offres National Ouvert N\u00b0 020-2016\/ AONO Relatif \u00e0 la r\u00e9alisation d\u2019une enqu\u00eate satisfactionsur la qualit\u00e9 des services dans les trains Inter city et couchette .<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p style=\"text-align: center;\"><span style=\"color: #000000;\"><strong>Financement<\/strong> :Pr\u00e9 financement <strong>CAMRAIL<\/strong>.<img decoding=\"async\" class=\"aligncenter wp-image-12219 size-full\" src=\"https:\/\/kamerpower.com\/wp-content\/uploads\/2016\/01\/CAMRAIL-recrutement-2016-2017.gif\" alt=\"CAMRAIL cameroun www.camrail.net recrutement: Enqu\u00eate Satisafction clients voyageurs.\" width=\"150\" height=\"39\" \/><\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"consistance-de-la-prestation\"><\/span><span style=\"color: #3366ff;\"><strong>Consistance de la prestation.<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\">Il s\u2019agira d\u2019\u00e9valuer la qualit\u00e9 de service en gare,\u00e0 bord, les services \u00e0 valeur ajout\u00e9e et de proposer un plan d\u2019action en vue de l\u2019am\u00e9lioration du service.<\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>EN GARE.\u00a0<\/strong><\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">L\u2019hygi\u00e8ne et la propret\u00e9 des espaces.<\/span><\/li>\n<li><span style=\"color: #000000;\">L\u2019accueil en gare et au guichet.<\/span><\/li>\n<li><span style=\"color: #000000;\">L\u2019attitude pendant le service au guichet.<\/span><\/li>\n<li><span style=\"color: #000000;\">La communication en gare en cas de perturbation.<\/span><\/li>\n<li><span style=\"color: #000000;\">La qualit\u00e9 de la signal\u00e9tique.<\/span><\/li>\n<li><span style=\"color: #000000;\">La disponibilit\u00e9 des informations pratiques.<\/span><\/li>\n<li><span style=\"color: #000000;\">Le divertissement en gare.<\/span><\/li>\n<li><span style=\"color: #000000;\">La restauration en gare.<\/span><\/li>\n<li><span style=\"color: #000000;\">La gestion des r\u00e9clamations.<\/span><\/li>\n<li><span style=\"color: #000000;\">L\u2019accessibilit\u00e9 du service client.<\/span><\/li>\n<li><span style=\"color: #000000;\">La disponibilit\u00e9 des titres de transport.<\/span><\/li>\n<li><span style=\"color: #000000;\">La disponibilit\u00e9 de services \u00e0 valeur ajout\u00e9e.<\/span><\/li>\n<\/ul>\n<p><strong><span style=\"color: #000000;\">A BORD: <\/span><\/strong><\/p>\n<ul>\n<li><span style=\"color: #000000;\">L\u2019hygi\u00e8ne \u00e0 bord (toilettes, si\u00e8ges et couloirs).<\/span><\/li>\n<li><span style=\"color: #000000;\">L\u2019accueil \u00e0 bord par les h\u00f4tesses.<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #000000;\">Le service \u00e0 bord (restauration, divertissement, information\u2026).<\/span><\/li>\n<li><span style=\"color: #000000;\">La communication \u00e0 bord en cas de perturbation.<\/span><\/li>\n<li><span style=\"color: #000000;\">La diffusion des informations pratiques.<\/span><\/li>\n<li><span style=\"color: #000000;\">La ponctualit\u00e9.<\/span><\/li>\n<li><span style=\"color: #000000;\">La gestion des colis et bagages.\u00a0<\/span><\/li>\n<li><span style=\"color: #000000;\">La disponibilit\u00e9 et la courtoisie des \u00e9quipes.<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #000000;\">La perception du rapport qualit\u00e9 \/ prix en fonctiondes classes.<\/span><\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"3-participation\"><\/span><span style=\"color: #3366ff;\"><strong>3. \u00a0Participation.<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"color: #000000;\">La participation au pr\u00e9sent appel d\u2019offres est ouverte \u00e0 toutes les entreprises ayant une exp\u00e9rience av\u00e9r\u00e9e dans le domaine ci-dessous.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"4-acquisition-du-dossier-dappel-doffres\"><\/span><span style=\"color: #3366ff;\"><strong>4. Acquisition du Dossier d\u2019Appel d\u2019Offres.<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"color: #000000;\">Les soumissionnaires int\u00e9ress\u00e9s peuvent obtenir le Dossier d\u2019Appel d\u2019Offres complet en formulant une demande \u00e9crite \u00e0 l\u2019adresse appels.offres@camrail.net. <\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"5-remise-des-offres\"><\/span><span style=\"color: #3366ff;\"><strong>5. Remise des offres.\u00a0<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"color: #000000;\">Chaque offre r\u00e9dig\u00e9e en fran\u00e7ais en trois (03) exemplaires dont l\u2019original et deux (02) copies marqu\u00e9s comme tels, devra parvenir \u00e0 l\u2019adresse ci-dessous, au plus tard le Vendredi 04 Novembre 2016 \u00e0 10 heures, heure locale et devra porter la mention: <\/span><\/p>\n<h4 style=\"text-align: center;\"><span class=\"ez-toc-section\" id=\"appel-doffres-national-ouvert-n%c2%b0-0202016-relatif-a-la-realisation-dune-enquete-satisfactionsur-la-qualite-des-services-dans-les-trains-inter-city-et-couchette\"><\/span><span style=\"color: #000000;\"><strong>Appel d\u2019Offres National Ouvert N\u00b0 020\/2016\u00a0Relatif \u00e0 la r\u00e9alisation d\u2019une enqu\u00eate satisfactionsur la qualit\u00e9 des services dans les trains inter city et couchette .\u00a0<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<h4 style=\"text-align: center;\"><span class=\"ez-toc-section\" id=\"%e2%80%9ca-nouvrir-quen-seance-de-depouillement%e2%80%9d\"><\/span><span style=\"color: #000000;\"><strong>&#8220;A n\u2019ouvrir qu\u2019en s\u00e9ance de d\u00e9pouillement&#8221;<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<h3><span class=\"ez-toc-section\" id=\"6-ouverture-des-plis\"><\/span><span style=\"color: #3366ff;\"><strong>6. Ouverture des plis.\u00a0<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\">L\u2019ouverture des plis se fera en un temps. L\u2019ouverture des offres aura lieu le Vendredi 04 Novembre 2016 \u00e0 10 heures 30 minutes, heure locale par la Commission de Passation des March\u00e9s de <strong>CAMRAIL<\/strong> dans la salle de conf\u00e9rences de la Direction de la Planification et des Approvisionnements sise aux <strong>Ateliers centraux de Bassa-Douala<\/strong>. Seuls les soumissionnaires peuvent assister \u00e0 cettes\u00e9ance d\u2019ouverture ou s\u2019y faire repr\u00e9senter par une personne de leur choix.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"7-duree-de-validite-des-offres\"><\/span><span style=\"color: #3366ff;\"><strong>7. Dur\u00e9e de validit\u00e9 des offres<\/strong> <\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"color: #000000;\">Les soumissionnaires restent engag\u00e9s par leur offrependant quatre-vingt-dix (90) jours \u00e0 partir de la date limite fix\u00e9e pour la remise desoffres. <\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"8-renseignements-complementaires\"><\/span><span style=\"color: #3366ff;\"><strong>8. Renseignements compl\u00e9mentaires.\u00a0<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\">Les renseignements compl\u00e9mentaires peuvent \u00eatre obtenus aux heures ouvrables entre\u00a0<\/span><span style=\"color: #000000;\">9 heures et 15 heures. L\u2019adresse dont il est fait r\u00e9f\u00e9rence ci-dessus est:<\/span><\/p>\n<blockquote><p><span style=\"color: #000000;\"><strong>CAMRAIL<\/strong>.\u00a0<\/span><br \/>\n<span style=\"color: #000000;\">Direction de la Planification et des Approvisionnements <\/span><br \/>\n<span style=\"color: #000000;\">Ateliers Centraux de Bassa.\u00a0<\/span><br \/>\n<span style=\"color: #000000;\"><strong>BP<\/strong> : 766 Douala-Cameroun.\u00a0<\/span><br \/>\n<span style=\"color: #000000;\">Charles Ren\u00e9 YOMBO \u2013 Directeur.\u00a0<\/span><br \/>\n<span style=\"color: #000000;\"><strong>T\u00e9l<\/strong> : + 237 233 50 26 00 <\/span><br \/>\n<span style=\"color: #000000;\"><strong>Fax<\/strong> : + 237 233 50 26 04.\u00a0<\/span><br \/>\n<span style=\"color: #000000;\"><strong>E-mail<\/strong> : appels.offres@camrail.net<\/span><\/p><\/blockquote>\n<p>Recommandation<\/p>\n<ul>\n<li><a href=\"https:\/\/kamerpower.com\/fr\/camrail-recrutement-conducteurs-de-train-cameroun\/\"><strong>CAMRAIL recrutement: Conducteurs de train Cameroun<\/strong><\/a><\/li>\n<\/ul>\n<h2 style=\"text-align: center;\"><span class=\"ez-toc-section\" id=\"camrail-cameroun-wwwcamrailnet-recrutement-enquete-satisafction-clients-voyageurs-2\"><\/span><span style=\"color: #3366ff;\"><strong>CAMRAIL cameroun www.camrail.net recrutement: Enqu\u00eate Satisafction clients voyageurs.<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n","protected":false},"excerpt":{"rendered":"<p>&#46;&#46;&#46;<\/p>\n","protected":false},"author":1,"featured_media":12220,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_themeisle_gutenberg_block_has_review":false,"footnotes":""},"categories":[1845],"tags":[2077,2076,1968,1973],"class_list":["post-16395","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-emplois","tag-camrail-horaires-cameroun","tag-camrail-recrutement-cameroun","tag-les-offre-demploi-au-cameroun","tag-offre-demploi-au-cameroun-2016-2017"],"_links":{"self":[{"href":"https:\/\/kamerpower.com\/fr\/wp-json\/wp\/v2\/posts\/16395","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kamerpower.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/kamerpower.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/kamerpower.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kamerpower.com\/fr\/wp-json\/wp\/v2\/comments?post=16395"}],"version-history":[{"count":0,"href":"https:\/\/kamerpower.com\/fr\/wp-json\/wp\/v2\/posts\/16395\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/kamerpower.com\/fr\/wp-json\/wp\/v2\/media\/12220"}],"wp:attachment":[{"href":"https:\/\/kamerpower.com\/fr\/wp-json\/wp\/v2\/media?parent=16395"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/kamerpower.com\/fr\/wp-json\/wp\/v2\/categories?post=16395"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/kamerpower.com\/fr\/wp-json\/wp\/v2\/tags?post=16395"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}