Is Amex Concierge better than Chase Concierge | Amex Concierge vs. Chase Concierge
Is Amex Concierge better than Chase Concierge | Amex Concierge vs. Chase Concierge. Many holders of premium credit cards have access to concierge services which helps cardholders make purchases, track down concert tickets, arrange restaurant reservations, or find the best tour guide while on a trip.
Both American Express and Chase offer concierge services, although they’re not quite the same. Concierges have few limits on the requests they can handle. Pet-sitting arrangements, flower and gift deliveries, and personal shopping all can be covered by a competent concierge.
What Is a Credit Card Concierge?
A credit card concierge is a service offered to those who own top-tier credit cards. These include cards such as the Chase Sapphire Reserve Card and The Platinum Card from American Express. By having a certain type of credit card account, you can access a team who can help you to secure tickets, provide recommendations or even help you to shop.
Is American Express Concierge Better?
Whether Chase or American Express is a better fit really depends on your situation. Chase was a more pleasant experience, but the recommendations took far longer to arrive and seemed less customized to our situation.
When considering a card perk like concierge, it’s wise to remember that American Express has been in the travel business for a long time. American Express offices all over the world are dedicated to traveler assistance, so the company has experience in making things easier for people on the move.
What Does American Express Concierge Offer?
Amex boasts a more robust concierge service experience, at least on paper. You can contact them for dining, travel, show tickets, transportation needs, pet care, and even for help during a medical crisis. American Express also features the Premium Global Assist Hotline, which contains a robust selection of assistance and services related to travel.
By calling the hotline, you can have an emergency wire payment sent to you; receive a medical evacuation; stay informed about the weather; have your missing luggage tracked; and get assistance with acquiring a new passport. American Express offers multiple ways to contact its concierge service.
You can reach them by heading to the American Express app, navigating to the account tab, and scrolling down to “Contact Us.” Clicking on “Chat With Us” will launch an automated system that can handle dining and travel reservations, although you may also be transferred to a live assistant as needed.
How to Get Amex Concierge Services?
To access the concierge services, you simply need to pick up the phone. The number is listed on the back of your card and on your account paperwork, and the team speaks 13 languages, so you can access help worldwide. As with Chase, the concierge services are free, but you’ll be charged for any purchases made using the service. However, any assistance with service related requests is free of charge.
What Does Chase Concierge Offer?
Chase’s top-end credit cards offer concierge services from Visa. As Visa Infinite cards, Chase advertises 24/7 access to help with travel, dining, and entertainment requests. Both of Chase’s popular Sapphire cards—the Chase Sapphire Reserve and Chase Sapphire Preferred come with this benefit.
1. Chase Premium Concierge Services
If you have a Chase Visa Infinite card, you can enjoy all the same concierge services, but there is a wider variety of options. For example, you may have greater access to reservations at popular restaurants or get tickets for specific events. Additionally, the Infinite concierge is available 24/7. When you call the concierge agent, you just need to ask your question or query. If it is a straightforward request, the agent may be able to provide an immediate response.
However, if the request is more complicated, they may need to follow up via email or phone. There is no cost to use this service, but any purchases made on your behalf will be billed to your Chase card.
2. Chase Basic Concierge Services.
The basic concierge services can help you to book restaurant reservations, book event tickets, recommend and arrange delivery of special gifts, recommend local attractions, help access local services or help make travel arrangements including hotel stays and booking flights. Bear in mind that the concierge agent is not a Chase account services representative, so they cannot help you with any billing issues or reporting a lost card.
Types of Concierge Services
Owing to the globalisation and technological advancements, concierge services have expanded to various sectors. Let’s have a look at the different types of personalized services and what you can expect from them.
1. Lifestyle Concierge.
A lifestyle concierge is at your side, running errands for you and making sure all aspects of your life run smoothly. This personalised service offers home and event management services. A lifestyle concierge works on a retainer basis, wherein you pay an agency every month for a lifestyle manager.
2. Shopping Concierge.
Sometimes, life gets so demanding that even selecting the right garment for an event becomes a hassle. In such cases, a shopping concierge provides you assistance with your shopping needs. The shopping concierge is trained not only to source items for you but also to optimize your wardrobe and help you with your loo.
3. Travel Concierge.
With an increase in business and leisure travel, a travel concierge is almost a necessity for planning your itinerary, selecting accommodation, and making other travel arrangements. Ensuring that your travel experience proceeds without a hitch, the service remains a faithful assistant during all your travels worldwide. A travel concierge makes use of its contacts to get reservations with local restaurants, hotels, transport providers, or bookings at tourist attractions.
4. Medicine Concierge
A medicine concierge comes to your aid during a medical crisis . Very similar to a personal assistant, this service seamlessly manages hospital admissions, doctor appointments, final bills and filing insurance claims. A medicine concierge works on a flat/annual fee business model.
5. Hotel Concierge.
A hotel concierge takes care of everything from transportation to making reservations at local restaurants , suggesting suitable itineraries to helping with all your travel arrangements during your stay at a hotel.
Amex Concierge or Chase Concierge
Chase: The Visa Infinite concierge was also very professional. However, while the American Express concierge asked standard questions, this concierge went well above with their services.
| AMERICAN EXPRESS Concierge | CHASE Concierge | |
|---|---|---|
| INTERACTION | Friendly agents; concierge was pleasant and helpful. | Pleasant, lengthy conversation asking specific questions about needs. |
| HOLD TIMES | Seven hours of waiting before a concierge was reached. | Two minutes via phone. |
| RECOMMENDATIONS | Three recommendations; 24-hour response time. | Four recommendations; 72-hour response time |
Benefits of Concierge Services
Concierge services make your life easier and also get the job done to your total satisfaction. Here are a few benefits of availing a concierge service:
1. Exclusive access
A concierge service can get you access to VIP tickets and sold-out events through their network of partners. You can even enjoy access to members-only venues and events.
2. Exclusive privileges and complimentary benefits
You can get seemingly impossible things done at the last minute due to the well-connected and vast network of concierge services. It could be as simple as getting your free entry to exclusive clubs or as complicated as upgrades at top luxury and boutique hotels a month in advance.
3. Emergency assistance.
Emergency assistance for unfortunate incidents such as loss of baggage, missed flight, or a medical emergency are taken care of through emergency concierge assistance.
4. Saves time.
One of the most obvious benefits of leveraging a concierge service is that it allows you to have more time and energy to attend to what really matters . While the concierge takes care of routine chores, you can build goals, connect with family, and live your life better.
5. Reliability
Reliability is one of the key factors essential to any concierge’s survival and reputation. Most concierge services guarantee this through trained personnel and a dedicated network of specialised contacts from travel agencies to medical institutions.
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